store policy

customer care

 

PROCESSING/ SHIPPING

Thank you for shopping with Qbcute Hair!

All orders take approximately 1-3 business days to process. Orders are only processed & shipped on business days (Monday-Fridays), not including holidays. Upon placing an order a confirmation email will be sent.

Please allow 3-5 business days for shipping. Email confirmation with tracking numbers will be provided once your package is shipped.

International shipping times vary 5-10 business days!

During poor weather condition please expect shipping delays.

**DURING SALES & PROMOTIONS PLEASE ALLOW ADDITIONAL PROCESSING/SHIPPING TIME**

Shipping & Billing addresses MUST match when placing an order on our website! This will ensure to avoid delays in your processing time. Please make sure you enter the correct billing/shipping address associated with your payment card. Double-check your order while at checkout, to ensure a smooth process.

 

**Once an order has been placed changes CAN NOT be made. 

Have any other queries, pleased do not hesitate to contact us via email: qbcutehair@gmail.com

EXCHANGE\REFUND POLICY

Exchange Policy

We accept exchanges for hair extensions only, within 14 days of delivery of purchase in its original packaging.  Hair bundles in its original state uncut, unused, unworn with no alterations, hair is not bleached or dyed. Modified or custom lace wigs, closures and frontal, lashes, and other accessories cannot be exchanged or refunded due to sanitary and delicateness of these products. You will need to email  qbcutehair@gmail.com within 3 days of receiving your custom wig so that if any issue arose we can reach a resolution. After 14 days we cannot offer you an exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This is also subject to further investigation and verification at our discretion. Please mail your Package to

Qbcute hair-  P. O. Box 80124 Cotrelle Brampton Ontario L6P 2N4 Canada Please track your package, we are not responsible for lost or stolen packages.

privacy & safety

Qbcute Hair values your privacy. Our payment gateway is 1024bit SSL encrypted.
This means your details are protected by industry-leading security software.
Your payment details are never stored. Our payment gateways is stripe and PayPal

payment methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments